Privacy Policy

Last updated: 20/08/2024

This privacy notice for A Special Mind (“Company,” “we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), when you: visit our website at https://aspecialmind.com/

1. When do we collect your data ?

We collect your data when you:

Purchase our products.
Communicate with our customer service, such as asking questions, processing of returns, guarantees or complaints.
Create an account
Sign up for our newsletter.
Send us pictures or other information.
Using our contact form.
Access our website.

2. What data do we collect ?

Your contact information – name, postal address, mobile or telephone number, email address.
Your IP address and information about how you use our website.
Purchase details including your choice of payment and transaction number.
Your order history.
Customer service information – all kind of communication and correspondence between you and our customer service department.

3. Data we don’t collect or process

We do not store or process data from your credit cards such as card number, expire date or CVS number. We don’t ask you to provide personal identification number. The payment providers are responsible for collecting and processing that kind of data. Below you can find our payment providers and a link to their Privacy Policy.

Stripe: Visa and Mastercard and American Express: Stripe Privacy Policy
PayPal – PayPal Privacy statement

4. Why do we process your personal data?

In order to fulfill our agreements with you as a customer, such as handling and delivering your order.
To be able to handle customer service issues such as questions about our products, returns, guarantees and complaints.
In order to meet the requirements of tax and accounting legislation – to declare and count our sales.
In exceptional circumstances, we may process additional identification information from you to avoid financial fraud or identity theft.
To process additional data such as photos, videos and other media, for various promotions or lotteries, only in cases where you participate in these events.
To send our newsletter and promotional material – only in cases where you give your consent to it.
To create and maintain a customer account – only in cases where you have created an account.

5. Who do we share your personal data with?

We will never sell any of your personal data to a third party, and does not provide your personal information to third parties, unless required by law to do so or except for the operational necessities listed below:

We provide your name, address, email and possibly phone number to the shipping company that delivers your product.
We transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.
Sometimes we need to confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.

However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. Contact Us

If you have questions or comments about this policy, you may email us at [email protected] .